A U.S.-based journal has named Air Canada the best airline in North America for the fourth consecutive 12 months.
Every 12 months, Global Traveler runs a survey amongst its readers on quite a few classes, together with best airways, best motels and best offshore enterprise areas.
Air Canada additionally took residence the Global Traveler award for best airline cabin cleanliness for the third 12 months in a row, based mostly on a survey of greater than 22,000 respondents between Dec. 14, 2021 and Sep. 30, 2022.
Air Canada govt vice-president and chief industrial officer Lucie Guillemette stated in a press launch that the airline is “thrilled” by the popularity.
“These awards directly reflect the efforts of everyone across our airline, and of the culture we have built at Air Canada fostering teamwork, and taking care of our customers with care and class,” she stated.
It’s a shocking win for Air Canada, given the airline has confronted vital criticism as journey has begun to return to pre-pandemic ranges. Over the summer season, a document variety of flights was delayed. In September, Air Canada was ordered to pay $2,000 to passengers affected by flight delays, and “Harry Potter” star Matthew Lewis known as the airline the “worst in North America” on Twitter following a go to to Toronto.
Yet, Karl Moore, an affiliate enterprise professor at McGill University, stated Air Canada’s win is unsurprising, regardless of the airline’s hiccups this summer season.
“I think it shows how bad some of the other airlines in North America are,” Moore stated in an interview.
And the mix of the airline’s enterprise class facilities and Global Traveler’s viewers may have put Air Canada excessive.
The viewers for the journal is self-described as “U.S.-based frequent, affluent travellers” — the common Global Traveler reader has a internet value of $2.8 million and about 5 per cent are CEOs and homeowners of firms, in keeping with the journal’s web site.
“But Air Canada has an excellent business class product, which WestJet and some of the others don’t. They’re a member of a large global network — frequent flyers can use the Lufthansa showers in Frankfurt, for example.”
For worldwide flights, Air Canada is tough to beat, stated Moore. The flat mattress provided to enterprise class travellers is a sport changer, and meals on long-haul flights to Asia and South America had been designed by Montreal chef Antonio Mark.
“They offer one of the better products in business class,” he stated.
President of Air Passenger Rights Gabor Lukacs stated in an interview he “has skepticism about the objectivity” of surveys like this one.
“It’s a question of sample bias, whom they’re going to sample. But compared to other airlines, Air Canada rips off passengers a bit less or in a more passable way,” he stated.
“I’m not suggesting Air Canada is worse than other airlines, but ‘best’ strikes me as a bit rich.”
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Air Canada best airline in North America in Global Traveler awards
Air Canada best airline in North America in Global Traveler awards
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Air Canada best airline in North America in Global Traveler awards