Australia Post deliver van stolen in Logan, with Queensland family losing Christmas packages & More Trending News


What began as a dream of a “white Christmas” has changed into a “kick in the guts” for a Queensland family.

And making the ordeal for Logan resident Karley Acworth worse is what she claims is indifference proven to her by Australia Post.

To mark their first large family Christmas because the COVID-19 pandemic, Acworth and her two daughters have been going all out.

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They purchased an all-new Christmas package – having given away their previous decorations the earlier yr – together with timber, ornaments, eating settings and pyjamas.

“We decided to go with a theme this year, so we were going to go with a white Christmas, winter wonderland idea, with lots of snow, and decorations and trees and ornaments to really help the kids have a great time together,” Acworth informed 7NEWS.

“We had multiple trees ordered and a few of those trees were meant to go to my clients to help them enjoy Christmas as well.

Logan resident Karley Acworth and her daughters. Credit: 7NEWS

“Definitely a special Christmas.”

Acworth was anticipating to get her gadgets delivered by Australia Post on Friday, November 25.

However, in a savage blow to her and different Australia Post clients, the supply van was stolen.

The van was discovered deserted in Logan later in the day.

The following week, Acworth known as Australian Post to investigate why her packages had not arrived as anticipated.

‘Kick in the guts’

That’s when she was informed the van had been stolen.

“I initially thought it was some sort of joke or they were just trying to make up some excuse that they’d lost it,” Acworth stated.

Police haven’t stated what number of parcels have been taken. But Acworth has not been in a position to recuperate hers.

“It’s a bit of a kick in the guts knowing that someone has taken that,” she stated.

Making the ordeal worse, she says, is what Australia Post stated subsequent.

An Australian Post supply van was stolen in Logan on November 25. File picture. Credit: 7NEWS

“(The company) basically said, ‘good luck, you’ll have to contact all the sellers that you bought from and take it up from them,” she stated.

She stated she was given the impression the corporate “really don’t care” about her predicament.

She stated she spent “a lot of money” on the Christmas gadgets and he or she has solely been in a position to afford to buy one other tree.

But Acworth is aware of it might be worse.

“I think about the people that have sentimental or priceless items that they were sending for Christmas,” she stated.

Australia Post responds

In an announcement, Australia Post stated it’s working with clients on the difficulty.

“We are supporting impacted customers, including providing compensation given the circumstances, and apologise for any inconvenience caused,” the corporate stated.

“Australia Post takes the safety and security of items in our care seriously.

“Our team members are required to follow documented procedures when delivering on our behalf.

“We regularly remind our team members of these procedures, including that security and safety are our top priorities.”

Police investigations proceed.

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Australia Post deliver van stolen in Logan, with Queensland family losing Christmas packages

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Australia Post deliver van stolen in Logan, with Queensland family losing Christmas packages

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Australia Post deliver van stolen in Logan, with Queensland family losing Christmas packages

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