Customer claims AirAsia overbooked flight, forced family off plane ‘like criminals’ & More Trending News


KUALA LUMPUR, MALAYSIA — An AirAsia buyer lately shared on social media that she was left feeling helpless and in tears after her family was “forcibly chased off” an overbooked plane on the Kuala Lumpur International Airport 2.

Facebook person Susan Yong stated that she, her husband and their dad and mom have been because of fly with the low-cost airline from Kuala Lumpur to Chiang Mai, Thailand on Nov 19 this yr.

They had purchased tickets seven months earlier in April and confronted no bother doing so. Yet, once they tried to verify in on the day of the flight, they have been instructed that their flight had been overbooked.

After a irritating sequence of occasions, Ms Yong and her husband have been finally instructed that seats had been organized for them on the unique flight they usually managed to board the plane.

However, they have been all of a sudden chased off by one other employees member.

Recounting her surprising expertise with the low-cost airline, Ms Yong writes in Chinese: “(The employees member’s) angle was very unhealthy, as if we had finished one thing incorrect.

“(He) said we didn’t have tickets, said we could not stay on the plane. Without a ticket, how would I be able to board the plane?”

Ms Yong alleged that the employees member needed to “trick” her and her husband into getting off the plane to speak, however she was unwilling to be separated from her dad and mom and mother-in-law, who had already been seated.

“I used to be apprehensive that (when) my husband and I went out to speak, the plane would take off. What about my dad and mom and mother-in-law who have been on the plane?

“The three elders, thankfully, came out together with us… Otherwise, I would be even more worried…”

Customer claims AirAsia overbooked flight, forced family off plane ‘like criminals’

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Customer claims AirAsia overbooked flight, forced family off plane ‘like criminals’

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Customer claims AirAsia overbooked flight, forced family off plane ‘like criminals’

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