Majorel Group Luxembourg S.A. : CX Technology Services supplier, IST Networks, becomes part of Majorel & More Trending News

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 CX Technology Services supplier, IST Networks, becomes part of Majorel

Luxembourg, December 1, 2022: Majorel Group Luxembourg S.A., (Euronext Amsterdam ticker image: MAJ) (“Majorel”, the ”Company”), a number one world supplier of next-generation end-to-end buyer expertise (CX) options for digital-native and vertical main manufacturers, right now broadcasts that it has closed the acquisition of IST Networks (”IST”)[1], a number one full-service CX Technology Services supplier. Majorel’s settlement to amass IST was beforehand introduced on March 17, 2022.

Through this acquisition, Majorel will additional improve its partnership community with world CX know-how leaders and acquire entry to classy nearshore supply hubs that may be leveraged to serve shoppers throughout EMEA. In specific, Majorel welcomes greater than 200 extremely skilled CX technical engineers and resolution consultants who design, implement and handle refined CX architectures primarily based on applied sciences from industry-leading suppliers.

Mark Maass, EVP Strategy and M&A of Majorel, stated: “This acquisition is a crucial step in additional strengthening our Tech & Expert Services providing and enhances our potential to ship end-to-end transformational CX options. For greater than 20 years, IST Networks has established a management place within the Middle East, and our aim now could be to leverage this distinctive experience to profit our shoppers worldwide.”

Mohamed Fahmy, CEO of IST Networks, stated: “Everyone at IST is very excited to become part of one of the world’s leading CX providers. We’re looking forward to adding value to Majorel’s service portfolio of transformational CX services and to write the next chapter in our growth”.

Founded in 2002, IST is a number one CX know-how companies firm, offering know-how consulting, utility growth, system integration and managed companies to blue-chip shoppers in Banking & Financial Services, Technology and Telecommunications and different verticals. IST has greater than 230 staff throughout workplaces in Egypt, KSA, Turkey, and the UK. The firm has obtained a number of {industry} awards, and is a Genesys Gold Partner, a Cisco Strategic Partner and a Verint Partner, amongst others. For extra info, please go to: www.istnetworks.com

ABOUT MAJOREL

We design, construct and ship next-generation end-to-end CX options for a lot of of the world’s most revered digital-native and vertical main manufacturers. Our complete east-to-west world footprint in 45 international locations throughout 5 continents, with greater than 82,000 group members and 60 languages, permits us to ship versatile options that leverage our experience in cultural nuance, which we imagine to be important for true excellence in CX. We have deep area experience in tech-augmented entrance to-back-office CX. Additionally, we provide Digital Consumer Engagement, CX Consulting, and an progressive suite of Proprietary Digital Solutions for {industry} verticals. We are a worldwide chief in Content Services, Trust & Safety. We imagine the ‘Majorel difference’ to be our tradition of entrepreneurship. www.majorel.com

CONTACT

Investor Relations
Michèle Negen
SVP, Investor Relations
[email protected]

Media Relations
Andrew Slater
SVP, Global Marketing & Communications
[email protected]
 

^[1] Excluding IST’s operations in Bahrain and UAE, which we count on to finish at a future date.

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