TDCX Announces Launch of Digital Customer Experience Center of Excellence in Singapore to Pioneer New CX Solutions & More Trending News

 

SINGAPORE–(BUSINESS WIRE)–TDCX Inc. (“TDCX” or the “Company”) (NYSE: TDCX), an award-winning digital buyer expertise (CX) options supplier for revolutionary know-how and different blue-chip firms, introduced right now the launch of its first Digital CX Center of Excellence in Singapore.

The Center will give attention to leveraging know-how to develop CX options that allow hyper personalised, seamless and safe buyer engagement in each bodily and digital environments, resembling in the metaverse. Through the Center, TDCX will pilot and validate new CX fashions and the supporting rising know-how structure, to develop sensible real-world functions and use instances.

Mr Laurent Junique, Founder and CEO of TDCX, mentioned, “CX has become a strategic differentiator for businesses and a key enabler for the growth of the digital economy in today’s experience-driven marketplace. As digital and physical experiences continue to blur, we want to pioneer customer engagement strategies that continue to deliver a human touch during those critical moments that matter most. The launch of our Digital CX Center of Excellence is the convergence of our digital innovation and consulting capabilities as well as operational mastery through talent leadership in Singapore. Over time, we have grown our client relationships at a global level. These clients are now looking for global strategic support.”

The Center is situated at TDCX’s headquarters in Singapore and is led by Ms Angie Tay, Group Chief Operating Officer.

In addition to percolating new CX methods and performing as a worldwide command heart, TDCX Singapore can even develop finest practices in information science and analytics to assist companies improve price effectivity in areas resembling high quality assurance automation. These finest practices can be developed into playbooks to assist companies drive and ship buyer worth and retention.

Ms Angie Tay, mentioned, “Our clients are in a constant pursuit of optimization to maximize their finite resources. Amid the recent tech shake up, we see more clients coming to us to understand how they can enhance their CX strategy and standardize their operations globally. Our digital CX Center of Excellence will enable us to continue developing transformative CX solutions for our clients and further entrench our leadership in this market.”

Mr Ben Sun who heads TDCX’s Advisory and Transformation applications mentioned, “The increasing complexity of the business landscape means that brands are constantly juggling multiple competing priorities. They are looking for trusted partners who understand their needs and can continually add value to the relationship. We have been advising our clients on a range of issues, such as benchmarking their CX approach against best practices and determining the optimal balance between technology and the human touch to drive the best CX outcomes. The launch of our digital CX Center of Excellence is timely as it enables us to address a vacuum in the market and establish ourselves as the partner of choice for brands looking to deliver great CX.”

Corporate Venture Capital arm to make investments in promising applied sciences

To help the Center, TDCX has additionally arrange a brand new Corporate Venture Capital (CVC) arm to make investments in the applied sciences wanted to drive CX innovation. The CVC will allow TDCX to take benefit of the revolutionary options which are already being incubated and developed in Singapore and South-East Asia.

Some of the know-how that TDCX is wanting into contains synthetic intelligence, machine studying, automation and pure language processing.

TDCX’s Digital CX Center of Excellence is the corporate’s newest initiative to assist companies leverage revolutionary CX options to win new clients, construct buyer loyalty and obtain their CX outcomes. It provides to TDCX’s present capabilities via its Digital Innovation Lab based mostly in Kuala Lumpur, Malaysia which has been centered on growing new know-how functions for the Group.

Since its 1995 launch in Singapore, TDCX has grown quickly and is current in 16 international locations throughout the globe. In October 2021, TDCX grew to become the second home-grown firm to be listed on the New York Stock Exchange.

TDCX was additionally acknowledged by main international know-how analysis and advisory agency, ISG, as the highest supplier for CX providers in Singapore in its newest Customer Experience Services report for Singapore and Malaysia1.

About TDCX

Singapore-headquartered TDCX offers transformative digital CX options, enabling world-leading and disruptive manufacturers to purchase new clients, to construct buyer loyalty and to shield their on-line communities.

TDCX helps shoppers obtain their buyer expertise aspirations by harnessing know-how, human intelligence and its international footprint. It serves shoppers in fintech, gaming, know-how, residence sharing and journey, digital promoting and social media, streaming and e-commerce. TDCX’s experience and robust footprint in Asia has made it a trusted associate for shoppers, significantly high-growth, new financial system firms, wanting to faucet the area’s development potential.

TDCX’s dedication to delivering constructive outcomes for our shoppers extends to its position as a accountable company citizen. Its Corporate Social Responsibility program focuses on positively remodeling the lives of its folks, its communities and the atmosphere.

TDCX employs greater than 17,000 staff throughout 27 campuses globally, particularly Singapore, Malaysia, Thailand, Philippines, Mainland China, Hong Kong, South Korea, Japan, India, Romania, Spain, Colombia and Türkiye. For extra data, please go to www.tdcx.com.

1 Please refer to TDCX named a Leader in ISG Provider Lens™ Contact Center – Customer Experience Services SG/MY 2022 report for extra data.

TDCX Announces Launch of Digital Customer Experience Center of Excellence in Singapore to Pioneer New CX Solutions

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